METTLER TOLEDO -Norwegian Speaking Customer Support Agent Service · Mettler-Toledo Aktiebolag

As a Service Support Agent at METTLER TOLEDO, you will be the first point of contact for our customers, providing professional and efficient support by phone and email. You will handle a wide range of service-related enquiries, including urgent repair requests, onsite and remote support, installations, quotations, contracts, and invoice-related questions.

Your ability to quickly understand customer needs and identify the appropriate next steps will be essential. You will register and manage customer requests, create the necessary service work orders, coordinate with the relevant internal teams, and ensure that customers receive clear, timely, and helpful communication throughout the process.

Main Work Tasks:

Handle incoming customer requests by phone and email

Identify the customer’s service needs

Log all customer requests in SAP Interaction Center

Create and follow up unplanned service work orders covering METTLER TOLEDO products

Update service-related data (e.g., initiate updates of equipment and services contracts)

Manage/administer customer information in the CRM system

Forward orders to service coordinators for scheduling

Secure good data quality in SAP Interaction Center

Cooperate closely with Service Back Office, Shared Service Center, Service Sales and Sales departments

Qualifications:

A minimum of 2 years customer service experience

Comfortable with handling service requests via E-mail and phone

Strong communication skills in Swedish, Norwegian and English, both verbally and in writing

Additional Nordic language (Danish) is seen as a merit

Good computer skills

Experience working in CRM systems (SAP is seen as a merit)

Service-oriented and structured way of working

Able to handle multiple cases in parallel

Upper secondary education or equivalent

Personal Qualities:

Take ownership of customer service requests and works proactively to resolve them efficiently and effectively.

Ensure that every customer receives professional, courteous, and helpful service.

Demonstrate a strong service-oriented mindset and genuine commitment to customer satisfaction.

Recognize the importance of responding promptly, particularly when handling urgent customer needs.

Communicate clearly, concisely, and professionally with customers and colleagues.

Work independently, take initiative, and maintain a high level of accuracy and attention to detail.

Is motivated by achieving goals and delivering high-quality results.

Identify opportunities to improve processes and proactively contributes to ideas and solutions.

Apply a practical, solution-oriented approach to everyday challenges.

Our Offer to You

We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit.

Practical Information:

Office location: Virkesvägen 10, Hammarby Sjöstad

Working hours: 07:30-16:00 with flexible arrangements

Start date: Immediately, based on notice period

As part of the recruitment process, work-psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records.

We look forward to receiving your application!

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.