Junior Customer Service Agent- Pieta, Malta · Jobs Europe AB

At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering

exceptional player experiences.

If you're someone who

loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

A taste of what you’ll do

Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in English language.

Start your adventure by participating in our 3-week-long training on the job.

Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;

Identify and support players in any difficulties they might encounter;

Provide explanations to customers about products/site/policies/ promotions, etc;

Update customer account/details with necessary information when needed;

Understand, guide, and support players in Safer Gambling;

Collaborate with our Fraud and payments team in customer queries;

Understand AML and report any suspicious activity.

Who and what we are after?

A native English speaker

Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.

Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers

Exceptional organisation skills

Detail oriented with the ability to handle stressful situations while maintaining a positive attitude

Employee benefits

Private health insurance

– because your wellbeing matters to us

Wellness allowance –

up to €300 per year

Fresh and healthy

Breakfast & Lunch

prepared everyday in our penthouse kitchen – you can

save up to €3,000 a year

Birthday leave

– as we want you to celebrate your day

Company and team-building events – trust us, these are legendary

Relocation package to Malta, including flight and two weeks of accommodation

Performance bonus

• up to 10% of base salary paid quarterly if you achieve your KPIs

And much more – see for yourself!

Our Recruitment process

Online Assessment

Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.