Operational Product Manager · Ericsson AB

Company description:

Ericsson AB

Job description: Join our Team About this opportunity:

We are looking for an Operational Product Manager to be the main Ericsson hardware interface between Market Areas, Customer Units and R&D. In this role, you will help maintain customer trust in the quality of the ERS hardware product portfolio, while building a strong understanding of product performance in customer networks.

You will work mainly within Radio and Baseband, combining technical understanding with strong collaboration, clear communication and a customer-focused mindset.

If you enjoy working across organizations, translating technical topics into clear priorities, and driving progress in situations that are important for both customers and the business, this is the role for you!

What you will do:

Handle customer-escalated hardware issues and, when needed, lead product task forces

Ensure the voice of the customer is clearly shared and understood within the Business Area

Own the communication strategy for advanced hardware cases

Work with internal PEU functions to understand and categorize the drivers behind hardware returns from the market, and take proactive action

Represent BNEW RTE in customer meetings related to hardware quality topics and other initiatives

Drive customer engagement and deployment support activities

Prepare decisions and drive hardware field correction activities, including Field Change Orders, Repair Change Orders, Service Advice and Repair Investigation requests

Control the budget for hardware field correction issues and ongoing activities, while driving and leading process work

The skills you bring:

BSc or MSc level in a technical discipline, or equivalent level of knowledge.

ERS hardware product design experience

Technical competence in the Radio and Baseband area

Knowledge of product life cycle management and product development

Business and customer understanding

Strong communication, presentation, knowledge sharing and collaboration skills

Ability to decide and initiate action, relate and network, think entrepreneurially and commercially, deliver results, meet customer expectations, and adapt and respond to change