Customer Support Associate, German Speaking · Sellhelp AB

More and more people are choosing Sellpy and we need to keep up by adding one more German-speaking colleague to the Customer Support team.

We hope you are inspired to change the world for the better through your work and helping our customers with a wide variety of challenges.

Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit to tackle the challenges of building a circular future.

Customer Support at Sellpy

The next German-speaking colleague will have an important role in enabling customers in the German market. Sellpy has customers selling and buying second hand products, and our team is responsible for supporting customers in both areas, over chat, phone and email when required. We specialise in unique items at Sellpy, which gives you plenty of fun challenges that you probably haven’t faced before.

In short, you will

Create satisfaction for our buyers and sellers in a wide variety of support errands

Pick up inquiries via chat, telephone and/or email

Learn lots about second hand in a fast-paced environment

Help to improve our service based on customer feedback

Requirements

A structured and service-minded mentality

Spoken and written fluency in German, at a near-native level

Good knowledge of English as this is our company language

An interest in finding solutions and improving the offer for our customers

We’d be impressed if you have

Additional language skills (French, Czech, Danish or Dutch)

Experience in a customer-facing role

Experience in working in customer support via chat, phone and email

An interest in second hand

You get to

Be part of a modern company that's driving the change towards a sustainable lifestyle. In return, you will develop and work on meaningful challenges on a daily basis

Join a vibrant office culture at Medborgarplatsen

Work with highly skilled and motivated colleagues

Enjoy staff discounts at Sellpy and the H&M brands (Arket, COS, Other Stories, Weekday & more)

Gain new skills with unlimited access to a learning platform

Location

On-site collaboration at our core, supported by a flexible hybrid setup. This specific role is based at our Medborgarplatsen office.

Form of employment: Full-time

Start: As agreed upon

Please note that only candidates who meet the requirement of spoken and written fluency in German will move forward in the screening process.